Client Liaison Services
Professional Client Management for Construction Companies
“Let us handle the client details so you can focus on building.”
The Problem
Your Team Builds
Your Team Builds
Your Team Builds
You're experts at construction, quality craftsmanship, and delivering projects on time.
Clients Demand
Your Team Builds
Your Team Builds
Frequent updates, high-touch client engagement, and support.
40 - 60%
40 - 60%
40 - 60%
of PM time spent on risk mitigation and issue resolution compared to direct construction oversight.
50+
40 - 60%
40 - 60%
client calls, texts, and emails per week on average
$$$
40 - 60%
$$$
lost profit from inefficiency and project delays
Our Solution
We become the professional bridge between your construction team and your clients
We proactively manage client expectations and communication, so your team can focus purely on project execution.
What We Provide
Client Communication Management
Budget & Change Order Management
Client Communication Management
All client calls, emails, texts, and meetings handled professionally with weekly progress updates
Design Selection Coordination
Budget & Change Order Management
Client Communication Management
Customizable templates for recording client selections, guiding holistic vision to minimize change orders
Budget & Change Order Management
Budget & Change Order Management
Budget & Change Order Management
Present and explain all costs, review quotes for accuracy, secure approvals efficiently
Expectation Management
Holistic Project Visualization
Budget & Change Order Management
Set realistic timelines, explain delays proactively, educate clients on the construction process
Site Manager Coordination
Holistic Project Visualization
Holistic Project Visualization
Frequent check-ins, progress documentation, filter non-critical issues before reaching your team
Holistic Project Visualization
Holistic Project Visualization
Holistic Project Visualization
Help clients envision their complete project upfront, reducing mid-project changes and delays
Key Benefits
PMs reclaim 30-50% of their time
PMs reclaim 30-50% of their time
PMs reclaim 30-50% of their time
Projects complete 15-20% faster
PMs reclaim 30-50% of their time
PMs reclaim 30-50% of their time
Fewer change orders and disputes
PMs reclaim 30-50% of their time
More referrals and repeat business
More referrals and repeat business
Offer premium service without hiring
More referrals and repeat business
95%+ client satisfaction scores
Offer premium service without hiring
Offer premium service without hiring
Offer premium service without hiring
Offer premium service without hiring
Offer premium service without hiring
Our service pays for itself through increased efficiency, fewer change orders, reduced callbacks, and more referral business.
How It Works
1. Integration
1. Integration
1. Integration
We learn your processes and integrate seamlessly with your workflow
2. Assignment
1. Integration
1. Integration
Introduced to clients as part of your team from day one
3. Activation
1. Integration
3. Activation
We become primary client contact while your team focuses on building
Ready to Transform Your Client Experience?
Next Steps
- Schedule a free consultation
- Review your current challenges
- Discuss a pilot project
- Experience the difference
BridgePoint Client Services
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